Answer customers
where you already work.
A widget for your site, a shared inbox for your team, and a straight line from “it's broken” to a ticket someone owns, without a separate help desk subscription.
The gap between support and engineering, closed
In most companies a bug reported by a customer is retyped by an agent into a tracker the agent can't see the rest of. Here the support inbox and the ticket board are the same product: so the ticket links back to the conversation, and the customer gets told when it ships.
- One click from a conversation to a tracked ticket
- The agent can see the ticket's status without asking an engineer
- The customer gets the update from the person who was already talking to them
Three tickets that are actually one incident
When something breaks, the same failure arrives as several unrelated-looking conversations. Roomie groups them, says so, and flags the channel that needs to know: so your team works one incident instead of three, and every customer gets the same answer.
- Repeat questions answered from your help centre, cited
- Escalation posts into the engineering room with the context
- AI turns are labelled, a customer is never told a bot is a person
Example figures from the demo workspace, not a customer average.
A help desk that isn't another subscription
Everything a small team needs to answer customers properly, in the workspace they already have open.
One snippet on your site
Paste the widget script, or switch it on if your site is built in Roomie. Conversations start arriving immediately.
Email and widget, one queue
A customer who mails support@ and a customer who types in the widget land in the same inbox, in the same thread if it's the same person.
AI triage, labelled as such
It groups conversations that are really one incident, answers repeat questions from your help centre, and hands the rest to a person, and it always says which turns were the AI's.
Straight to a ticket
A bug report becomes a real ticket in the right project, and the customer keeps getting updates as it moves.
The customer's view, next to yours
The agent screen shows what the customer's widget is showing. No answering blind into a box.
Response times you can see
First reply, resolution and how much the AI handled: per week, per person, without buying an analytics tier.
Roomie support vs Zendesk
Zendesk is built for a support organisation of fifty people. If that's you, it's the better tool.
We don't have SLA policies, CSAT surveys or skills-based routing. For a team where support is two or three people who also do other jobs, that's the point.
Free for 3 users, then $2 per user a month (NPR 250 · eSewa, FonePay, Khalti). Every feature on this page included.
Self-hostingCustomer support, answered
How do I add the support widget to my site?
Paste one script tag with your project key. The widget is locked to the origins you allow, can be themed with your colours, logo and welcome line, and opens full-screen on phones.
Can AI answer customers?
Yes, if you turn it on. It answers from the help documents you upload, its replies are labelled as AI in the conversation, and a customer can ask for a person at any time.
Can a conversation become a ticket?
Yes. One click drafts a ticket from the conversation: title, summary and attachments: on the board you choose, and the customer can be emailed the reference.
Can my team leave notes the customer cannot see?
Yes. Internal notes are stored separately from the conversation, so they are never sent to the customer's widget, the shared link or email.
What does it cost compared with Zendesk?
Roomie is free for up to 3 users. After that it is $2 per user per month (NPR 250 in Nepal), and that one price covers every part of the workspace. There is no separate charge for this.
The rest of the workspace
Every one of these is included, and they all know about each other.
A PM, sales rep or marketer that asks, then acts
Team chatThreads, huddles, and messages that become tickets
Custom domain emailUnlimited mailboxes on your own domain
CRMDeals, a shared inbox, quotes and invoices
Tasks & ticketingSprints, boards, releases and ticket types
Virtual officeSee who's around and walk up to them
Website builderShip a site and a blog on your own domain
Wiki & docsSpaces, pages and live co-editing
AI that read your workAnswers with sources, from every surface
MCP for AI agentsConnect Claude or ChatGPT to the workspace
Put the widget on your site this week
One snippet, and the conversations arrive where your team already is.