Every customer, answered in seconds.
AI handles the first reply around the clock — your team takes the hard ones as tracked tickets
A chat widget on your website, an AI that never sleeps, and a ticket system your team already lives in.
No handoff between tools. No customer repeating themselves. One thread from first hello to resolved.
Included in every Roomie plan • Free for 3 users
ZendeskSupport tickets, team chat, and your AI knowledge base — one workspace, no per-seat help desk bill.
See Roomie Support in action
The website widget, AI first replies, and ticket handoff — end to end.
From first hello to resolved — one thread
Your customers get instant answers. Your team only sees the conversations that actually need a human.
1. Customer writes in
Through the chat widget on your website. They leave a name and email — no account, no login, no friction.
2. AI replies in seconds
Around the clock, in any timezone. Common questions get resolved on the spot before your team is even awake.
3. Hard ones become tickets
The AI creates a tracked ticket, assigns it to the right team, and your people take over in the same thread.
Website chat widget
Drop it on your site and start taking conversations — visitors don't need an account.
24/7 first response
The AI never sleeps. Customers get an answer in seconds, not a 'we'll get back to you'.
Tickets with owners
Every escalation gets an ID and a team — SUP-2471, assigned to Billing. Nothing falls through.
Human handoff
Your team joins the same thread the customer started in. No context lost, nothing repeated.
Frequently asked questions
How does the AI first reply work?
When a customer writes in through your website chat widget, Roomie's AI answers immediately — around the clock. It handles the common questions on its own and hands anything it can't resolve to your team as a tracked ticket, all inside the same thread.
Do customers need an account to contact support?
No. Visitors chat through the widget on your website — they just leave a name and email so your team can follow up and the conversation stays linked to them.
What happens when the AI can't answer?
It creates a ticket with an ID (like SUP-2471), assigns it to the right team, and your people take over in the same conversation. The customer never has to repeat themselves.
Do I need a separate help desk tool?
No — support conversations, tickets, and your team's chat, tasks, and docs all live in one Roomie workspace. Your support team works where the rest of the company already works.
Stop making customers wait
An AI that answers in seconds, tickets your team actually tracks, and no extra help desk bill.
No credit card required • Free for 3 users • Included in every plan